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Frequently Asked
Questions
Everything you need to know about the Ad Astra SOP submission and pictorial process. Can't find what you're looking for? Reach out to us.
SOP Submission
What is SOP?
Why our names is not in the sop form?
Can I edit my profile after clicking submit?
What documents do I need to prepare for submission?
Content Guidelines
What content is not allowed in the “Most Used Phrase” field?
What is the character limit for the “Most Used Phrase” field?
Pictorial Scheduling
Who can access pictorial scheduling?
How do I know my pictorial schedule?
Pictorial Day
Can I reschedule my pictorial?
What should I bring?
What happens if I arrive late?
Can I bring companions?
Can I take photos outside the official studio?
Can I request a retake?
What is the dress code for the pictorial?
Achievements & Affiliations
How many achievements can I list?
Do I need to upload proof for every award?
After the Pictorial
When will I receive my photos?
Will I receive soft copies?
Can I request all raw files?
Missed Steps / Errors
What if I missed my pictorial schedule?
What should I do if I miss my schedule?
What if I did not submit my SOP?
What if I entered incorrect information?
Claiming Photo Package
How do I claim my photo package?
Can someone claim it on my behalf?
What should I do if there are defects?
What happens if I do not claim my package?
Yearbook Release and Delivery
When will the yearbook be released?
Can I request corrections after release?
What if I do not receive my copy?
General Information
When is the pictorial?
How will the pictorial be conducted?
Are yearbook pictorials the same as graduation pictorials?
When will I receive my Graduation Photo Package (GPP)?
When will I receive my yearbook?
Pictorial Theme and Venue
What is the pictorial theme?
Where are the pictorial venues located?
Support & Contact
Who should I contact for technical issues?
Where can I find updates?